Privacy Policy

Last updated:

The Backflow Co ("The Backflow Co," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit thebackflowco.com, use our online booking form, contact us, or otherwise interact with our services (collectively, the "Services").

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

Information you provide directly

We may collect personal information that you voluntarily provide, including when you:

• Submit a booking or service request through our online form
• Contact us by phone, email, or in person
• Request a quote, schedule service, or communicate with our team

This information may include your name, phone number, email address, property or service address, city, ZIP code, service type, property details, scheduling preferences, and any notes or messages you choose to provide.

Information collected automatically

When you visit our website, our hosting provider and standard web server logs may automatically collect certain technical information, such as your IP address, browser type, device type, referring/exit pages, and the dates and times of your visits. We do not currently use third-party advertising cookies or analytics platforms on this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests, quotes, and appointment inquiries
• Schedule, perform, and follow up on backflow testing, repair, and replacement services
• Communicate with you about your request, appointment, or account
• Send service-related confirmations, reminders, and administrative messages
• Improve our website, customer service, and business operations
• Comply with legal, regulatory, insurance, and recordkeeping obligations
• Protect against fraud, misuse, and security threats

3. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers: We use trusted third parties that help us operate our business, such as website hosting, email/form delivery providers (including FormSubmit), payment processors, scheduling tools, and IT support. These providers may access information only as needed to perform services for us and are expected to protect it appropriately.
• Legal and safety: We may disclose information if required by law, court order, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, customers, employees, or others.
• Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
• With your consent: We may share information for other purposes when you direct us to do so or give permission.

4. Online Forms and Email Delivery

When you submit our booking or contact forms, your information is transmitted to us through our form processing provider and delivered to our business email address at requests@backflowco.com. Please do not submit sensitive information through the website unless requested by our team for a specific business purpose.

5. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, and regulatory requirements.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, or a copy of certain information we maintain about you.

To make a privacy request, contact us using the information below. We may need to verify your identity before responding. We will not discriminate against you for exercising applicable privacy rights.

Residents of certain states, including California, may have additional rights under applicable state privacy laws. If you are a California resident, you may also have the right to opt out of the sale or sharing of personal information; we do not sell personal information.

8. Children's Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was last revised. Material changes will be posted on this page. Your continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

The Backflow Co
2125 Victoria Ave, Suite C
Fort Myers, FL 33901
Phone: (239) 832-0030
Email: info@thebackflowco.com